Client requests additional services beyond your original agreement.
Overview
You should never work past the scope you’ve agreed to with your client. Never offer your services for free—regardless of how small the change request. Doing work for free sets a bad precedent because if you do it once, the client will expect the same behavior in the future.
Hi <Client>,
I’ve received the following changes you’ve requested:
<list each request>
I’m happy to get started working on them, but they fall outside the scope of our original agreement.
To accommodate your request, I’ll need to amend our original agreement.
As a reminder, we initially agreed that I would: <outline scope / refer to deliverables in your contract>.
I’m happy to implement these new features / changes / updates and here’s the cost breakdown:
<fee for each additional change>.
Once you approve the fees for the new changes, I’ll go ahead and draw up a new statement of work for your signature and send it over by <time/date>.
Please let me know if you have any questions.
Thanks,
<You>
Notes & Strategy
Projects naturally evolve over time. You and your client will think of new ideas.
Implementing those ideas, however, takes work. You never want to imply or set the expectation that you’ll do the work for free.
Having a client sign a Master Agreement and separate statements of work (SOW) gives you flexibility.
Additional statements of work (SOW) makes it easy for you and the client to sign off on new work with additional fees.
It sets the understanding that you don’t work for free and any new updates have a cost associated with them.