Clients Scripts.
Do you struggle getting the words right when you email a client?
Not sure what to say when you find yourself in an awkward situation?
I’ve compiled 20 years of client communication into “done-for-you” email scripts you can steal!
Showcase your professionalism and increase your confidence by being concise and clear.
New Leads & Proposals.
How to respond to a new client lead
How to decline a new client lead
How to respond to a vague request for rates
How to respond when someone wants you to work for free
Client thinks your proposal is too expensive
When the client agrees to work with you
Reaching out to past clients to inquire about new business
Client hasn’t gotten back to after you’ve sent over a contract
Project Management & Client Feedback.
When you need more time for a deliverable
Client sends too many emails and demands immediate response
When a client doesn’t like your work and gives you negative feedback
When a client sends conflicting feedback from too many people
When you need to cut client communication temporarily to be more productive
When your client is angry at you
Client asks you to do something you think is a bad idea
Client always demands you work on projects immediately and never gives you lead time
Client fails to provide timely feedback
Client keeps asking for more and more revisions on your work
When you need to adjust a project timeline because you need more time